Customer Service Agent

At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about.

With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.

We are seeking a temporary Customer Service Agent to join our first-line support team. As we prepare to launch our upgraded supplier portal, we are expanding our team to manage an anticipated increase in workload and cover long-term absences. This is a six-month full-time position with the possibility of extension. You will be responsible for assisting customers via phone and our ticketing system (Jira), serving as the voice of Mercell. A strong command of Swedish—both spoken and written—is essential for this role. You will join a dedicated team of 12 professionals, reporting directly to the Head of Customer Service. Our team is equally divided between Stockholm and Oslo.

We see the following qualities as important to thrive and evolve in this role:

• Service-oriented, accountable, and detail-focused with a positive attitude

• Proactive self-starter who can use downtime productively

• Calm under pressure, with the ability to meet tight deadlines

• Curious and quick to learn

Core Responsibilities

• Assist customers through phone calls and written tickets

• Contribute to the enhancement of user guides

• Escalate unresolved issues to the second-line support team

Required Qualifications

• Fluency in Swedish (spoken and written)

• Basic computer skills

• A pleasant demeanor with interpersonal communication skills. 

Preferred Qualifications

• Prior customer service experience is an advantage, though not required

• A strong eagerness to learn and grow

Start Date: As soon as possible

Duration: Temporary (six months, full time) with potential for extension

Workplace: Hybrid remote

Location: Stockholm or Oslo

Application Deadline: 14.03.2025. However, do not wait to submit your application - we will read applications and talk to potential candidates as we receive them 

As a fast growing technology company, we are committed to taking care of our employees through initiatives such as hybrid work to support work-life balance, health and insurance plans (may differ per country/office), pension plans, paid parental leave, social happenings and competitive salary packages. Please see https://career.mercell.com/posts/our-perks-benefits to get more insights on what to expect of perks, benefits and culture when joining Mercell.

Then we can't wait to have you join our mission and look forward to receiving your application!

If you have questions for this position, we are happy to chat with you. Please reach out to Rune Johansen. Team lead Customer service Norway & Sweden at below email.

We may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.